{"id":1099,"date":"2024-01-27T17:22:44","date_gmt":"2024-01-27T22:22:44","guid":{"rendered":"https:\/\/bedsheetcanada.com\/?page_id=1099"},"modified":"2024-01-30T07:45:14","modified_gmt":"2024-01-30T12:45:14","slug":"return-exchange-refund-shipping-information","status":"publish","type":"page","link":"https:\/\/bedsheetcanada.com\/index.php\/return-exchange-refund-shipping-information\/","title":{"rendered":"Return, exchange, refund &amp; Shipping Information"},"content":{"rendered":"\n  <div id=\"page-header-276629427\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Return, exchange, refund &amp; Shipping Information          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\t<section class=\"section dark\" id=\"section_184513082\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1312660342\">\n\n\n\t<div id=\"col-1377282866\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"stack-1896915582\" class=\"stack stack-row justify-between items-stretch\">\n\t\t\n\n\t<div id=\"text-2185785423\" class=\"text\">\n\t\t\n\n<h2>Any Product on sale or marked as \u201cFinal Sale\u201d are discontinued and cannot be returned, exchanged or refunded.<\/h2>\n\t\t\n<style>\n#text-2185785423 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-1896915582 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-large\"  id=\"row-367762760\">\n\n\n\t<div id=\"col-1424867806\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3388227780\" class=\"text\">\n\t\t\n\n<h5>Our Customer Service:<\/h5>\n\t\t\n<style>\n#text-3388227780 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Customer Service is available 24\/7 at support@bedsheetcanada.com or info@bedsheetcanada.com or SMS: 1-289-298-2980<br \/>\nWe do our very best to respond emails and SMS within 24 hours.<\/p>\n\t<div id=\"text-3790544852\" class=\"text\">\n\t\t\n\n<h5>OUR 30 Days Return or Exchange Policy!<\/h5>\n\t\t\n<style>\n#text-3790544852 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<p>We are so sure you will love our bed sheets; Duvet covers and towels based on their quality. We also understand that you don\u2019t know whether you\u2019ll love sleeping on our bed sheets until you\u2019ve tried them out. We stand behind our bed sheets. Please read our exchange, return &amp; Hygiene policy.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1292071503\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1888873836\" class=\"text\">\n\t\t\n\n<h5>Order Cancellation:<\/h5>\n\t\t\n<style>\n#text-1888873836 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Due to the volumes of orders, there is NO guarantee that our customer service team will process cancellation on time. However, orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 2 to 5 hours (provided that order has not been shipped yet) as most orders are shipped within the same day.<\/p>\n<p>12.0% service and processing fee applies on all order cancellations.<\/p>\n<p>If your order is shipped, it can no longer be cancelled but it will apply to our return or exchange policy below.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_184513082 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: #273647;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1295984048\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1611793474\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1611793474 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1117873499\">\n\n\n\t<div id=\"col-1904429602\" class=\"col medium-4 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2006586615\" class=\"text\">\n\t\t\n\n<h3 id=\"return\">RETURN POLICY<\/h3>\n\n\t\t\n<style>\n#text-2006586615 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2015150010\" class=\"col medium-8 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Please note:<br \/>\n&#8211;\tReturns DO NOT apply to FINAL SALE products<br \/>\n&#8211;\tThe products must be returned in good condition and in original packaging. otherwise, a refund of 50% will be issued.<br \/>\n&#8211;\tIf any free gift item is not returned with the order, its full retail price will be deducted from your refund.<br \/>\n&#8211;\tYou must have the receipt and proof of purchase from Bed Sheet Canada Inc.<br \/>\n&#8211;\tWe will not accept returns if purchases made from third-party retailers.<br \/>\n&#8211;\tThe cost of return shipping is to be paid by the customer unless returned in person with return authorization from our customer support team.<br \/>\n.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-492874405\">\n\n\n\t<div id=\"col-1787511204\" class=\"col medium-4 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3843651460\" class=\"text\">\n\t\t\n\n<h3>EXCHANGE POLICY:<\/h3>\n\t\t\n<style>\n#text-3843651460 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1942630034\" class=\"col medium-8 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>If you are not satisfied, contact us for an exchange within 30 days as long as the products are not used and all the packaging and protective covers are still intact.<br \/>\nYou will have a free exchange when you bring our product(s) directly back to the store you purchased them from. If you are shipping the product back to the store where you purchased from you are responsible for the shipping charges for the return shipment(s).<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1295984048 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1978443932\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1543470712\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1543470712 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-262724026\">\n\n\n\t<div id=\"col-1434960892\" class=\"col medium-4 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3913065910\" class=\"text\">\n\t\t\n\n<h3>REFUND POLICY:<\/h3>\n\t\t\n<style>\n#text-3913065910 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1052412595\" class=\"col medium-8 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Please note, the products must be returned in good condition and in original usable packaging. otherwise, a refund of 50% will be issued. If any free gift item is not returned with the order, its full retail price will be deducted from your refund. The cost of return shipping is to be paid by the customer.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-854133640\">\n\n\n\t<div id=\"col-1766729087\" class=\"col medium-4 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2529191283\" class=\"text\">\n\t\t\n\n<h3 id=\"hydien\">HYGIEN REASON:<\/h3>\n\n\t\t\n<style>\n#text-2529191283 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1546819756\" class=\"col medium-8 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Due to hygiene reasons, we will not accept returns on duvets, pillows, and towels. If you have any concerns or questions about our product, please feel free to contact us before making your purchase.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1978443932 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_1859840343\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-3208959\">\n\n\n\t<div id=\"col-313747848\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1333336722\" class=\"text\">\n\t\t\n\n<h2 style=\"text-align: center;\" id=\"shipping\">SHIPPING &amp; DELIVERY<\/h2>\n\n\t\t\n<style>\n#text-1333336722 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-large\"  id=\"row-1899837549\">\n\n\n\t<div id=\"col-562130026\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4045394167\" class=\"text\">\n\t\t\n\n<h5> FREE SHIPPING in Canada<\/h5>\n\t\t\n<style>\n#text-4045394167 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<ul>\n<li>If you order any bed sheet set you will have FREE Shipping within Canada.<\/li>\n<li>If your order is over than $120 you will have FREE shipping within Canada.<\/li>\n<li>Delivery within Greater Toronto area (GTA) may take 1 to 3 business days. Same day delivery is also available with small fee on business day.<\/li>\n<li>Delivery outside of Greater Toronto area (GTA) but within Canada may take 2 to 7 business days via Expedited, Canada Post.<\/li>\n<li>All shipping &amp; delivery including order processing are available on business days only.<\/li>\n<li>Deliveries to APO\/FPO\/DPO addresses within Canada may require additional processing time.<\/li>\n<li>All orders to USA over than $120 will have $25.00 shipping fees.<\/li>\n<li>We DO NOT have any international shipping at this time.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-591959872\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-987403173\" class=\"text\">\n\t\t\n\n<h5>TRACK YOUR ORDERS<\/h5>\n\t\t\n<style>\n#text-987403173 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<ul>\n<li>As soon as your order is shipped out, you will receive an email with order tracking information.<\/li>\n<\/ul>\n\t<div id=\"text-3361726108\" class=\"text\">\n\t\t\n\n<h5>Received Damaged Product<\/h5>\n\t\t\n<style>\n#text-3361726108 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<ul>\n<li>If you receive a damaged product, please contact us immediately. We will investigate and correct immediately.<\/li>\n<\/ul>\n\t<div id=\"text-1102454436\" class=\"text\">\n\t\t\n\n<h5>Received wrong product <\/h5>\n\t\t\n<style>\n#text-1102454436 {\n  font-size: 1.75rem;\n  line-height: 0.75;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<ul>\n<li>If you receive a wrong product which is not or different from what you ordered, please contact us immediately. We will investigate and correct immediately.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1859840343 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: #273647;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-1099","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/pages\/1099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/comments?post=1099"}],"version-history":[{"count":15,"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/pages\/1099\/revisions"}],"predecessor-version":[{"id":1133,"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/pages\/1099\/revisions\/1133"}],"wp:attachment":[{"href":"https:\/\/bedsheetcanada.com\/index.php\/wp-json\/wp\/v2\/media?parent=1099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}